Get in contact with us for all of your food-related queries. Whether you’re looking to find a much-loved product, order a platter for a special occasion or have a general enquiry about Pendle Hill Meat Market, our knowledgeable team can help.
Frequently Asked Questions
We've answered some of the frequently asked questions we get asked about Pendle Hill Meat Market. Please get in touch if you have a question or need further information.
What are your trading hours?
We are open 6:30 am to 5:30 pm from Monday to Friday and 5:30 am to 1:00 pm on Saturdays. We are closed on Sundays and some public holidays. Please give us a call to confirm or check our Facebook and Instagram for the latest trading hour updates.
Do you guarantee your meat to be fresh?
We take great pride in our commitment to delivering top-quality products with minimal delay from the farm to your plate. We're confident that you'll notice the exceptional freshness of our meat and other produce at Pendle Hill Meat Market. So why not come and see for yourself?
Do you source your meat locally?
Much of our meat is sourced from our very own farm in the beautiful Southern Highlands of New South Wales, and we also have suppliers in other parts of Australia including Queensland and Victoria..
Who owns Pendle Hill Meat Market?
Pendle Hill Meat Market is owned and operated by the same family that started the market over 40 years ago. We're incredibly proud of our history and our roots in the local community.
Many of our long-time customers will remember our previous premises, and we're grateful for the support and loyalty they've shown us over the years. Today, we're located on Bungaree Road, where we continue to serve the best quality meat to our customers.
Do you only sell meat?
Pendle Hill Meat Market is more than just a butcher! While we started with a focus on meat, we now offer a diverse range of groceries that make us a one-stop-shop for all your culinary needs. In addition to our quality meat selection, we stock a wide range of pantry staples, fresh fruits and vegetables, and a delicious variety of deli products. Whether you're looking to create a hearty meat-based meal or something entirely vegetarian, we have everything you need to make your culinary dreams a reality. So, to answer your question - No, we don't only sell meat!
Do you offer home delivery?
Yes, we do! We provide delivery services to both homes and businesses. You can place your order through our website and select the home delivery option. Currently, we offer home delivery within a 25km radius from Pendle Hill Meat Market, from Monday to Friday. We strive to make it as convenient as possible for our customers to receive their orders and enjoy our products from the comfort of their own homes.
How do I place an order for pickup?
Placing your pickup order with us is easy! You can order directly through our website. Simply select the items you'd like to purchase, add them to your cart, and proceed to checkout.
Alternatively, if you prefer to place your order in person or over the phone, you can visit us at our store or call us. Our friendly staff will be happy to assist you with your order and answer any questions you may have.
If you're looking to order one of our platters or hire a spit, we recommend that you pre-order at least two days in advance by visiting us in store or calling us. This ensures that we can prepare your order to your exact specifications and have it ready for you when you need it.
Please Note: All meat orders may be subject to a variance of up to ±10% when packed. While we strive to provide accurate quantities, the nature of meat products may result in slight variations. We appreciate your understanding and flexibility in this matter.
How do I place an order for delivery?
We're very pleased to offer delivery to our customers. To place an order, simply visit our website and select the items you'd like to purchase. Once you've added everything to your cart, you'll be prompted to choose whether you'd like to pick up your order in-store or have it delivered to your doorstep.
If you choose to have your order delivered, you'll be asked to enter your address and select a delivery date and time that works for you. We currently offer delivery within a 25km radius from our market Monday-Friday.
Please Note: All meat orders may be subject to a variance of up to ±10% when packed. While we strive to provide accurate quantities, the nature of meat products may result in slight variations. We appreciate your understanding and flexibility in this matter.
Why have your prices gone up?
We understand that our customers may be concerned about price increases, and we want to assure you that we are always striving to keep our prices as competitive as possible. However, there are several factors that can impact the cost of our products, including fluctuations in the market, changes in supply and demand, and rising production costs.
Some of our products may be reduced due to being a part of our Weekly Specials. You can find out what’s on special every week on our Specials page or subscribe to our Meat Lovers Club to have these sent to your email every Monday.
How do I join your Meat Lovers’ Club?
If you're a meat lover, you'll definitely want to join our Meat Lovers' Club! By signing up on our website or via our Facebook page, you'll gain access to our weekly specials, exclusive promotions, and mouth-watering recipes that are sure to inspire your next culinary creation.
Our Meat Lovers' Club is designed specifically for meat lovers like you, who are passionate about the delicious taste, texture, and aroma of high-quality meats. Whether you prefer steak, chicken, pork, lamb, or something more exotic, we have a wide range of products to suit your taste and budget.
Can you provide meat for large events or parties?
We can do you one better. Not only can we provide you with enough high quality meat to feed your guests, but we can also add accompanying deli side dishes and fresh vegetables to make your barbecue a great success. Make your life easy and get your tableware with us: we have serving platters, napkins, utensils and everything else you need.
I’m looking for a specific product but I couldn’t find it on your website. Would you be able to order it in?
We're sorry to hear that you couldn't find the product you're after on our website. We understand that everyone has different preferences and needs, and we want to make sure that we can provide you with the products you're looking for. We would never want to come between you and the product you’re after.
If you couldn't find what you're after on our website, please don't hesitate to reach out to one of our friendly team members. We'll do our best to order the product in for you and make it available as soon as possible.
